Define quality criteria in plain language, and evaluate every conversation against them. Write an eval like "agent acknowledged the customer
Define quality criteria in plain language, and evaluate every conversation against them. Write an eval like "agent acknowledged the customer's frustration before offering a fix" to keep track of how your agent behaves in production. https://t.co/WEqhHgNnsT
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Product updates often signal what builders may need to retest, reroute, or adopt next.
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Define quality criteria in plain language, and evaluate every conversation against them. Write an eval like "agent acknowledged the customer Why it matters: Product updates often signal what builders may need to retest, reroute, or adopt next. Source: ElevenLabs https://a2za...
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