Genesys buys Pinkfish to boost cloud AI automation
The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.
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AI News is changing how teams build tool-using agents, which can affect runtime design, integration patterns, and what developers can safely automate next.
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Genesys buys Pinkfish to boost cloud AI automation Why it matters: AI News is changing how teams build tool-using agents, which can affect runtime design, integration patterns, and what developers can safely automate next. Source: Channellife New Zealand https://a2zai.ai/byt...
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