HCLTech Expands Google Cloud Partnership to Launch Gemini Enterprise AI Agents with ServiceNow

Artificial intelligence is quickly moving from experiments to real business operations, and HCLTech wants to be at the center of that shift. The company has expanded its partnership with Google Cloud and ServiceNow to launch new HCLTech Gemini Enterprise AI solutions that help businesses deploy AI agents across everyday workflows. The announcement was made alongside HCLTech's participation as a sponsor at the Google Cloud Summit Sydney 2026. The collaboration combines Google's Gemini AI capabilities, ServiceNow's workflow platform and HCLTech's enterprise expertise to help organizations adopt AI at scale. What is new in HCLTech Gemini Enterprise AI? The latest offering builds on HCLTech's recently launched Gemini Enterprise business unit. It introduces enterprise AI solutions powered by Google's Gemini models and integrated with ServiceNow's workflow platform. The solutions are based on ServiceNow's Blueprint for Agentic Business, a framework designed to help organizations implement AI in a structured and measurable way instead of relying on isolated pilot projects. One of the biggest highlights is the Factory Shop Floor Assistant, an AI-powered solution built for manufacturers. It provides real-time operational insights, helping factory teams make faster decisions and improve production efficiency. AI solutions target field services and customer experience HCLTech's new AI offerings initially focus on two major business areas. Field Services : Gemini Live works with ServiceNow Field Service Management to provide technicians with real-time audio and visual intelligence, helping them diagnose and resolve issues more quickly. Customer Experience : AI agents are designed to preserve customer intent across multiple communication channels, improving service quality and reducing friction. ThAI solutions target field services and customer experiencee company is also using ServiceNow's AI Control Tower to improve governance and visibility over enterprise AI agents. In addition, an ITOps ServiceNow Agent available through Google Cloud Marketplace will assist businesses with IT incident management and automated remediation. Helping enterprises move beyond AI experiments Many companies have tested generative AI over the past two years, but relatively few have successfully deployed it across large-scale business operations. Challenges such as infrastructure complexity, governance, security, integration and costs have slowed adoption. HCLTech believes its expanded partnership addresses these barriers by combining AI models, workflow automation and enterprise-grade deployment tools into a single ecosystem. The company says this approach allows businesses to move from isolated AI pilots to production-ready applications capable of delivering measurable business outcomes. Why this partnership matters The collaboration reflects a broader industry trend as enterprises increasingly invest in AI platforms that combine cloud infrastructure, automation and governance. Instead of treating AI as a standalone tool, businesses now want solutions that fit naturally into existing workflows while maintaining security, compliance and operational control. With Google Cloud's Gemini models, ServiceNow's workflow automation and HCLTech's implementation expertise working together, organizations could accelerate AI adoption without having to build complex systems from scratch. The bigger picture The race to deploy enterprise AI is entering a new phase. Businesses are no longer asking whether they should use AI, they are asking how quickly they can integrate it into daily operations. HCLTech's expanded partnership with Google Cloud and ServiceNow positions the company to benefit from this growing demand. If enterprises continue prioritizing scalable, governed and workflow-driven AI deployments, collaborations like this are likely to play a significant role in shaping the next wave of digital transformation.