pricing changeObservedPublished: 13h ago

Meta introduces token-based pricing for WhatsApp Business

Meta is set to change the way businesses pay for artificial intelligence (AI) services on WhatsApp, marking a broader shift in how enterprise messaging is monetised. Companies using the Meta Business Agent on the WhatsApp Business Platform will soon be charged based on the AI processing their interactions require, rather than the number of messages they exchange. The new token-based pricing model will take effect from August 1, 2026. A simple customer query consumes fewer tokens, while more complex interactions such as product recommendations, multilingual conversations, or detailed troubleshooting require greater computing resources and cost more. The model links pricing [...]

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Meta introduces token-based pricing for WhatsApp Business

Why it matters: AI News is moving the AI stack right now, and this update helps explain what changed for builders.

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