Ofcom: Brits have mixed feelings about AI customer services
People and small businesses are using AI to navigate phone, broadband and pay TV markets, but have mixed views about it, according to a report by Ofcom. The findings are from a review by the media watchdog examining how artificial intelligence is shaping the future of customer experiences for people and businesses. AI systems have been […]
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Ofcom: Brits have mixed feelings about AI customer services Why it matters: Research is moving the AI stack right now, and this update helps explain what changed for builders. Source: Advanced-television https://a2zai.ai/bytes/ofcom-brits-have-mixed-feelings-about-ai-custome...
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