SEA’s insurers face a new question: what happens when customers have agents?
Insurance has spent the past year experimenting with generative AI in the most obvious corners of the enterprise: summarising emails, extracting details from claims forms, drafting responses for call-centre agents, and speeding up document-heavy back-office work. Those are useful gains. But a new whitepaper by Google Cloud and CoverGo argues that they may also be […] The post SEA’s insurers face a new question: what happens when customers have agents? appeared first on e27 .
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SEA’s insurers face a new question: what happens when customers have agents? Why it matters: AI News is moving the AI stack right now, and this update helps explain what changed for builders. Source: E27 https://a2zai.ai/bytes/sea-s-insurers-face-a-new-question-what-happens-...
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