Turning AI into real-world impact: Cathay Pacific on AI ROI, customer experience and workforce empowerment
The following article was published by Future Travel Experience In this interview, Aldric Chau, Regional General Manager, Southeast Asia & Oceania, Cathay Pacific, shares his insights on enhancing CX, optimising operations and empowering employees through responsible innovation. As the aviation industry explores how artificial intelligence (AI) and digital innovation can deliver tangible business value, airlines face the challenge of enhancing the customer experience, optimising […] Article originally published here: Turning AI into real-world impact: Cathay Pacific on AI ROI, customer experience and workforce empowerment
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Turning AI into real-world impact: Cathay Pacific on AI ROI, customer experience and workforce empowerment Why it matters: AI News is moving the AI stack right now, and this update helps explain what changed for builders. Source: Future Travel Experience https://a2zai.ai/byt...
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